Customer Service Representative

2 weeks ago


Cedar Falls, Iowa, United States Mylsb Full time
Customer Service Associate

At Mylsb, we are seeking a highly skilled and customer-focused Customer Service Associate to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to all clients, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Provide customer service for all clients, responding to inquiries and resolving issues in a timely and professional manner.
  • Balance the teller drawer, vault, and ATM, ensuring accuracy and attention to detail.
  • Process customer transactions, including cashing checks, processing forms, and handling document review.
  • Answer and route telephone calls, take messages, and provide information to clients.
  • Respond to client inquiries regarding interest rates, service charges, and account histories, while complying with disclosure requirements and regulations.
  • Refer clients for additional retail and bank services, promoting the use of LSB+.
  • Act in accordance with all LSB regulatory policies and procedures, representing the bank in a positive light.
  • Participate in civic, community, and networking events to cultivate productive relationships for Mylsb.

Requirements:

  • High school diploma or equivalent required.
  • Prior customer service and retail experience required.
  • Excellent communication skills, positive customer-focused mindset.
  • Ability to multi-task while still meeting deadlines.
  • Proficient in Microsoft Office (Outlook, Word, Excel).

About Mylsb:

Mylsb is a leading financial institution dedicated to providing exceptional customer service and innovative banking solutions. We are committed to building strong relationships with our clients and communities, and we are seeking a talented and motivated individual to join our team.



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