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Operations Support Coordinator

2 months ago

Santa Barbara, California, United States American Red Cross Full time
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross, you will impact countless lives each year and witness the extraordinary resilience of the human spirit. Are you prepared to be part of the world's largest humanitarian organization? Join us-Where your Career is a Force for Good

Job Overview:

WHY CHOOSE US?
As one of the leading humanitarian entities in the nation, the American Red Cross is committed to assisting individuals in need across the United States and, in collaboration with other Red Cross networks, globally. When you become part of our team, you directly contribute to a significant mission, helping to save lives every day. If you share our dedication to aiding others, consider this remarkable career opportunity. Work where your career is a force for good.

We prioritize the diversity of our workforce and aim to deliver our programs and services in a culturally competent manner that reflects the communities we serve. Our work environment is collaborative, respectful, and inclusive, focusing on fostering allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.

The Red Cross supports various cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring, and amplify important concerns and opinions.

At the American Red Cross, your individuality can shine.

WHAT YOU NEED TO KNOW: Selected candidates must be located near the Santa Barbara area.

Reporting to the Chief Operating Officer or the Chief Administrative Officer, the Operations Support Coordinator oversees the daily functioning of support services and business office operations for regional administrative functions. This includes supervising volunteers responsible for daily transactional tasks. Manages budget oversight, daily financial transactions, local vendor relationships, facilities management, fleet management, HR, IT, and records/reports. Establishes work procedures and standards to enhance the efficiency and effectiveness of assigned operations. Acts as the primary system trainer for software business applications. Provides operations management support for the Region in the absence of the COO/CAO.

WHERE YOUR CAREER IS A FORCE FOR GOOD

1. Financial & Administrative Oversight: Conducts administrative budget monitoring and expenditure review regarding expenses, including approval of regional procurement transactions. Collaborates with department leaders to ensure that programs are executed within budget. Ensures that location processes are established and functioning for all cash and card transactions. Prepares and analyzes data for monthly expense forecasting for department directors. Provides guidance and data for grant reporting. Responds to internal/external requests for information and/or documentation and delegates as appropriate to volunteers for input, tracking, or reporting. Acts as the Region's point of contact for FOCIS information. Develops and oversees the maintenance and distribution of consistent regional operations processes and procedures. Advises COO/CAO of findings and recommendations.

2. Facilities/Asset Management Oversight: Coordinates facility maintenance activities. Approves and ensures repairs are completed within budget, utilizing the appropriate systems to pay vendors. Develops and maintains relationships with vendors supporting each physical location. Obtains proposals for potential new vendors. Provides and analyzes information/data needed for developing Business Plans for real estate transactions. Collaborates with regional management to ensure business office operations achieve objectives and performance targets. Serves as a liaison with other sectors for shared facilities/assets. Analyzes risk management systems with current values/status as appropriate.

3. Volunteer Supervision and Coordination: Provides direction and training to volunteers to manage the administrative transactions necessary for the business, ensuring their efforts align with strategic business goals. Evaluates volunteer performance. Plans work schedules and assigns or delegates work daily.

4. Fleet Management Support: Analyzes fleet inventory records. Ensures appropriate and timely maintenance. Manages and trains volunteers regarding the filing and maintenance of insurance claims and follow-up with estimates/repairs. Serves as a liaison with Fleet Management in other sectors.

5. Events: Participates in planning event meetings. Trains volunteers to prepare insurance certificate applications, financial collection processes, and appropriate forms and codes used for regulated items including alcohol.

6. Lead Trainer for Business Applications and IT Services: Trains staff in the use of business software application systems. Expedites escalations for regional phone and computer issues. Ensures appropriate assistance for expediting tech services requests.

Essential Functions/Physical Requirements:
Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment, and read technical information. Overall mobility is essential, including sitting for long periods, driving a vehicle, and working under challenging conditions.

Work Conditions: Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout the region and/or chapter jurisdiction, state, and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during periods of major disaster.

Schedule: Monday - Friday 8 am - 5 pm, with some flexibility on schedule.

Pay Information: The hourly range for this position is (CA): $26.06/hr.

Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have, and comparison to other employees already in this role.

WHAT YOU NEED TO SUCCEED

Education: High School or equivalent required. Associate's degree in Accounting, Business, or Public Administration preferred.

Experience: Minimum 5 years of financial or facilities business operations/administrative experience in community organizations, government agencies, non-profit, business, or equivalent combination of education and related experience required. Experience working effectively with volunteers and board members preferred.

Management Experience: N/A

Skills & Abilities: Ability to plan, prioritize, and organize work to maximize team performance and meet customer expectations. Excellent organizational skills and attention to detail. Strong interpersonal skills and the ability to create and maintain collaborative work relationships within the organization and with external stakeholders. Proficient with MS Office software, including Word, Excel, PowerPoint, and Outlook. Strong knowledge of federal, state, and local employment laws. Ability to work on a team.

Travel: Travel is required throughout the Region with some travel outside of the Region. A current, valid driver's license with a good driving record is required.

*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).

BENEFITS FOR YOU:
We take care of you while you take care of others. As a mission-driven organization, we believe our team needs great support to do great work. Our comprehensive benefits help you balance home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance and learn.

Medical, Dental, Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO + Holidays

401K with 5% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short + Long Term

Service Awards and recognition

Apply now Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering? Visit to learn more, including our most-needed volunteer positions.

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