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Customer Care Specialist
2 months ago
Position Overview:
Are you passionate about providing exceptional service and support? At VetEvolve VA LLC, we are seeking a dedicated individual to become an integral part of our client services team, focused on enhancing the experience of our valued clients and their beloved pets.
Key Responsibilities:
As a Customer Care Specialist, you will be the primary point of contact for client communications, managing scheduling and daily operations effectively. Your role will involve:
- Delivering friendly and compassionate support to clients during their visits.
- Maintaining an inviting and organized reception area.
- Greeting clients and their pets warmly, addressing inquiries, and triaging concerns.
- Handling multi-line phone calls and responding to emails promptly.
- Scheduling appointments to optimize daily workflow and efficiency.
- Processing payments accurately and maintaining patient records with attention to detail.
Qualifications:
We are looking for candidates who possess:
- A positive and reliable work ethic.
- Strong communication skills and a sense of humor.
- A genuine desire for continuous learning and personal development.
- The ability to provide constructive feedback and support the growth of team members.
- Excellent organizational skills and the capability to work both independently and collaboratively.
Daily Activities:
Your typical day will involve offering emotional support to clients in a discreet and compassionate manner, especially during challenging times. You will be expected to:
- Assist clients with various inquiries and direct them to the appropriate resources.
- Ensure a smooth check-in and check-out process for clients.
- Utilize proficient typing skills to manage client information efficiently.
At VetEvolve VA LLC, we value a supportive work environment that fosters growth and development. If you are enthusiastic about making a difference in the lives of pets and their owners, we encourage you to consider this opportunity.
