Customer Experience Specialist

1 month ago


Ashburn, Virginia, United States British Swim School Full time
About Us

British Swim School is a leading provider of swim lessons for children of all ages and abilities. Our mission is to ensure that every person has the opportunity to become a safe and happy swimmer.

The Position

We are seeking a Customer Experience Specialist to join our team at our Ashburn location. As a Deck Ambassador, you will play a critical role in providing an excellent customer experience for our students and their families.

Responsibilities
  • Setting up and taking down the pool deck area before and after each shift
  • Checking water chemistry and temperature prior to swim lessons
  • Ensuring that instructors operate with daily schedules
  • Welcoming students and parents/guardians to the pool deck area
  • Answering customers' questions about their account, their child's progress, or about the program
  • Assisting swim instructors and managers when needed during swim lessons
  • Posting media content and monitoring social media platforms
Requirements
  • Excellent interpersonal communication and organizational skills
  • Have a responsible and professional demeanor
  • Preferred qualifications: 1+ years of customer service experience, Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training
Why Join Our Team?

As a member of the British Swim School team, you will have the opportunity to make a lasting impact in your local community. You will be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water.

We offer a competitive compensation package, including a starting rate of $16/hour, with opportunities for advancement and professional growth. We also offer flexible scheduling, with shifts typically running on weeknights from 4-8 pm and on weekends during the morning hours and early afternoons.

If you are passionate about providing excellent customer service and making a difference in your community, we encourage you to apply for this exciting opportunity.



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