Client Care Specialist

1 month ago


Ashburn, Virginia, United States MBO Partners Full time
Job Overview

MBO Partners is seeking a highly skilled Client Care Specialist to join our team. As a key member of our Client Care team, you will be responsible for providing exceptional customer support to our clients, ensuring a positive end-to-end experience.

Key Responsibilities
  • Build and maintain strong relationships with clients through proactive communication and issue resolution.
  • Provide timely and effective solutions to customer inquiries, ensuring high levels of satisfaction.
  • Analyze data to understand customer needs and make recommendations for process improvements.
  • Collaborate with internal teams to resolve complex issues and ensure timely resolution of complaints.
  • Develop and maintain knowledge of our products and services to provide expert support to clients.
Requirements
  • Bachelor's degree in a related field or equivalent experience.
  • 1+ years of customer service or related experience.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Proficiency in MS Office Suite and experience with Zendesk a plus.
What We Offer
  • Competitive base salary and opportunities for growth and development.
  • Excellent medical, dental, and vision plans.
  • 401(k) retirement plan and flexible time off.
  • Bonus opportunities and wellness allowance.
  • A culture based on trust, feedback, communication, success, and fun.


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