Customer Support Specialist

4 weeks ago


Ashburn, Virginia, United States ESM Full time
Job Title: Customer Support Specialist

ESM is seeking a Customer Support Specialist to join our team in Ashburn, Va. The ideal candidate will have experience in providing technical support to customers and will be able to work in a fast-paced environment.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Document customer interactions and issues in a tracking system
  • Collaborate with internal teams to resolve complex customer issues

Requirements:

  • 1+ year of experience in technical support
  • Excellent communication and problem-solving skills
  • Ability to work in a team environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

ESM is an equal opportunity employer and welcomes applications from diverse candidates.



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