Customer Service Team Lead

2 days ago


Philadelphia, Pennsylvania, United States Pyramid Global Hospitality Full time

Manage front desk operations and lead a team of customer service representatives to ensure exceptional guest experiences. Key responsibilities include scheduling employees, monitoring performance, and ensuring staff are properly trained.

Fluency in English is required; additional languages are an asset. A Bachelor's degree in Hotel Management or a related field is preferred, as well as one or more years of front office experience.

The estimated salary for this role is $60,000-$80,000 per year, depending on experience. This position involves managing labor costs and expenses within budget while achieving departmental guest satisfaction, revenue, and profit goals.



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