Paratransit Dispatch Team Lead

19 hours ago


Philadelphia, Pennsylvania, United States Hart to Heart Ambulance Service Inc Full time

Job Summary:

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We are seeking a highly skilled Paratransit Dispatch Team Lead to oversee the daily operations of our paratransit services. The ideal candidate will have excellent leadership and communication skills, with a proven track record of success in dispatch management.

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Responsibilities:

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  • \
  • Supervise and coordinate the activities of dispatchers to ensure optimal service delivery.\
  • Foster strong communication channels with other departments (e.g., operations, fleet, and safety) to ensure a smooth flow of information and efficient coordination of resources.\
  • Provide exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.\
  • Motivate, train, and develop your team to achieve high performance standards.\
  • Track and analyze key performance indicators to identify areas for improvement and implement necessary changes.\
  • Develop and implement emergency procedures to ensure a timely and effective response to critical situations.\
  • Ensure compliance with all applicable regulations, policies, and procedures.\
  • Prepare and submit regular reports to leadership on the performance of the dispatch team, including key metrics, operational issues, and recommendations for improvement.\
  • Salary: The estimated salary range for this role is $62,000 - $82,000 per year, depending on experience and qualifications.\
  • Benefits:\
    • \
    • Competitive salary and benefits package.\
    • Opportunities for professional growth and development.\
    • Supportive and collaborative work environment.\
    • Estimated Salary Range: $62,000 - $82,000 per year\
    • Please note that the salary range may vary based on location and experience.\

Hart to Heart Ambulance Service Inc is an equal opportunities employer and welcomes applications from diverse candidates.



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