Customer Success Team Lead

7 days ago


Philadelphia, Pennsylvania, United States IncentFit Full time
About Us

We're a technology-driven company dedicated to empowering employees and organizations to prioritize their well-being. Our innovative approach helps employers create a culture that values health and productivity.

Salary Range

We offer a competitive salary of $85,000 - $100,000 per year, commensurate with experience.

Job Description

We're seeking an experienced Customer Success Team Lead to oversee the implementation of our wellness program for clients across various industries. The ideal candidate will have a strong background in customer success, SaaS, and leadership. Key responsibilities include guiding team members, developing skills, and fostering a supportive work environment. This role requires excellent communication, problem-solving, and analytical skills, as well as the ability to work closely with cross-functional teams.

Required Skills and Qualifications
  • Leadership Experience: At least 5 years in a technical support or customer success role, with 3 years in a full-time leadership position.
  • SaaS Expertise: Strong knowledge of SaaS products, IT, and related industries.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to bridge support and product teams.
  • Technical Acumen: Ability to rapidly acquire system knowledge and make informed client recommendations.
Benefits

We value our employees' growth and well-being, offering a range of benefits, including:

  • Comprehensive Medical and Dental Plans, with HSA options and a $500 company contribution.
  • 401(k) Plan with a company match.
  • Generous PTO and Paid Holidays, including your birthday off
  • Flexible Work Arrangements, allowing you to work from home up to 40% of the time after training is complete.
  • Professional Development Reimbursements of up to $1,000 per year.


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