Pawnshop Team Lead

1 week ago


Kalispell, Montana, United States LC Staffing Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Manager to join our team at LC Staffing. As a key member of our management team, you will be responsible for overseeing the daily operations of our pawnshop, including evaluating and providing loans on items, maintaining accurate transaction records, and ensuring customer satisfaction.

Key Responsibilities
  • Customer Service: Deliver exceptional customer service, resolving complaints promptly and ensuring customer satisfaction.
  • Merchandise Sales: Facilitate merchandise sales and accurately process cash transactions, ensuring proper change is given.
  • Loan Evaluations: Evaluate items, negotiate loan amounts and terms, handle necessary paperwork, and monitor loan statuses.
  • Inventory Management: Price and display forfeited items and purchased inventory, maintaining accurate transaction and inventory records.
  • Security and Compliance: Securely store pawned items, adhere to pawnbroker laws and regulations, and collaborate with law enforcement to report stolen merchandise.
  • Shop Maintenance: Keep the pawnshop clean and organized, assist in developing policies to enhance shop efficiency, and recommend new products or services to attract customers.
  • Employee Supervision: Train and supervise employees, stay informed on market trends, participate in industry events, and implement best practices for accurate evaluations.
Requirements
  • Education: High school diploma or equivalent.
  • Experience: Previous experience in a pawnshop or similar environment and knowledge of pawnbroker laws and regulations.
  • Skills: Proficiency in merchandise evaluation, appraisal, and strong negotiation and customer service skills.
  • Math Skills: Competence in handling cash and maintaining accurate records, attention to detail, and strong math skills.
  • Leadership: Previous supervisory or managerial experience preferred.
  • Physical Demands: Capability to lift up to 30 lbs.
Compensation and Benefits

Starting wage: $18/hour and up, depending on experience. Full-time position with weekend availability.

Why Work with Us
  • Professional Growth: Opportunities for professional growth and development.
  • Employee Discounts: Employee discounts on merchandise.
  • Supportive Work Environment: Friendly and supportive work environment.


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