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Restaurant Shift Manager

2 months ago

Kalispell, Montana, United States MOD Pizza Full time
About MOD Pizza

MOD Pizza is a fast-casual pizza restaurant chain that values its employees and the communities it serves. We strive to create a positive work environment and provide opportunities for growth and development.

Job Summary

We are seeking a Restaurant Shift Manager to join our team. As a Restaurant Shift Manager, you will be responsible for leading a team of employees during scheduled shifts. Your goal will be to model, teach, and demonstrate the MOD's purpose in all interactions. You will set the tone for the shift, create a positive vibe, and ensure that the MOD experience is delivered to our customers.

Key Responsibilities
  • Shift Leadership: Set and sustain the tone of the shift by keeping the energy high and creating a positive atmosphere for both employees and customers.
  • Quality and Safety: Ensure the quality and safety of all food, including tasting food, checking that food is prepped and stored to standards, and reporting any product outages.
  • Employee and Customer Relations: Listen, acknowledge, and resolve any employee and/or customer concerns, escalating issues that require resolution to the store coach or GM as appropriate.
  • Cash Handling: Be responsible for cash within the shift in an accurate manner.
  • Inventory and Ordering: Take inventory and place orders as needed and directed by the GM.
  • Coaching and Development: Conduct coaching in the moment and focus on the growth and well-being of the team.
MOD Values
  • Embracing Change: Embrace change and seek to learn and improve every day.
  • Finding Solutions: Focus on finding solutions, not dwelling on problems.
  • Generosity: Be generous with your time, show patience and grace when answering questions, and be of service to others.
  • Appreciation: Express appreciation for the generosity of others.
  • Compassion: Show compassion, understanding, and willingness to support others without judgment.
  • Proactive Role: Play a proactive role in creating a safe environment for all customers and employees.
  • Culture and Standards: Demonstrate and embody MOD culture and standards.
Requirements
  • Experience: Minimum 6 months in the All Star position and demonstrate quality coaching, training, and multi-tasking within the shift.
  • Customer Service: Minimum of 1 year of customer service or restaurant experience.
  • Coaching and Teaching: Previous experience coaching, teaching, and inspiring others.
  • Process Adherence: Proven success in following and enforcing processes and standards, correcting and coaching in a compassionate manner.
  • Customer Service Skills: Customer service skills and a proven ability to remain calm and focused.
  • Certifications: Must obtain a food safety certification and/or alcohol beverage certification within 30 days of your start date or sooner where required by law.
Preferred Qualifications
  • On-the-Job Training: Experience successfully providing on-the-job training to others in a rapidly changing environment.
  • Shift Lead Experience: Experience as a shift lead in a retail environment.
Physical Requirements

As a member of our team, you must have the ability to work in an open kitchen environment, rotating between front and back of house. This requires walking, bending, twisting, reaching, stooping, kneeling, crouching, carrying, pushing, and pulling, and in general handling or moving objects weighing up to fifty pounds. You must also have the ability to operate hand-held appliances, sharp knives, and various kitchen equipment, including but not limited to the industrial can opener, dough press, industrial dishwasher, very hot oven, etc. Depending on the location, you may need to go up and down stairs and/or use an elevator. You must also have the ability to communicate and exchange information quickly in English with team members and others.

Working Conditions

High noise levels due to operations, customers, and overhead music. May be indoor or outdoor setting depending on store (varied weather conditions are expected); including delivering order curbside to the customer. Varying schedule to include evenings, holidays, and extended hours as business dictates. Will work near moving or mechanical parts. Will work inside a walk-in refrigerator and freezer.