Hotel Operations Manager

5 days ago


Charlotte, North Carolina, United States Carmel Management LLC Full time
About the Role:

Carmel Management LLC is seeking a seasoned Front Office Manager to join our dynamic team at Courtyard by Marriott Charlotte Airport / Billy Graham Parkway. As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences and driving business results.

This is an excellent opportunity for a motivated and experienced professional to leverage their skills and expertise in a fast-paced hotel environment. You will be responsible for leading the front desk team, developing strategies to enhance customer satisfaction, and maintaining high levels of operational efficiency.

Key Responsibilities:
  • Lead the front desk team and provide guidance on customer service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze Guest Ledger Reports to ensure accuracy and compliance.
  • Address Guest Voice notifications promptly and effectively.
  • Collaborate with the housekeeping manager to maintain accurate room records in Fosse.
  • Support the Bistro restaurant team during peak periods.
  • Manage front desk inventory and supplies.
  • Cover open shifts as needed.

Requirements:
  • At least 2 years of Marriott experience with a focus on Fosse, GXP, MGS, and Marriott training standards.
  • Excellent critical thinking and problem-solving skills.
  • Strong leadership and communication skills.
  • Ability to work flexible hours including evenings and weekends.
  • Valid North Carolina driver's license.

Estimated Salary: $65,000 - $85,000 per year.

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