Hotel Operations Manager
5 days ago
Carmel Management LLC is seeking a seasoned Front Office Manager to join our dynamic team at Courtyard by Marriott Charlotte Airport / Billy Graham Parkway. As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences and driving business results.
This is an excellent opportunity for a motivated and experienced professional to leverage their skills and expertise in a fast-paced hotel environment. You will be responsible for leading the front desk team, developing strategies to enhance customer satisfaction, and maintaining high levels of operational efficiency.
Key Responsibilities:
- Lead the front desk team and provide guidance on customer service delivery.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Monitor and analyze Guest Ledger Reports to ensure accuracy and compliance.
- Address Guest Voice notifications promptly and effectively.
- Collaborate with the housekeeping manager to maintain accurate room records in Fosse.
- Support the Bistro restaurant team during peak periods.
- Manage front desk inventory and supplies.
- Cover open shifts as needed.
Requirements:
- At least 2 years of Marriott experience with a focus on Fosse, GXP, MGS, and Marriott training standards.
- Excellent critical thinking and problem-solving skills.
- Strong leadership and communication skills.
- Ability to work flexible hours including evenings and weekends.
- Valid North Carolina driver's license.
Estimated Salary: $65,000 - $85,000 per year.
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