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Account Specialist I
2 months ago
Job Summary:
VetJobs is seeking a highly skilled Account Specialist I to join our team. As an Account Specialist I, you will be responsible for managing assigned growth accounts, developing and maintaining customer profiles, and processing documents associated with maintaining and enhancing assigned accounts.
Key Responsibilities:
- Manage assigned growth accounts, including order trend analysis, forecasting, inventory management, and entering and overseeing progress of orders.
- Develop and maintain customer profiles and product files for assigned accounts.
- Process all documents associated with maintaining and enhancing assigned accounts.
- Pro-actively engage with customers to better understand needs and challenges.
- Drive system, process, forecast, and operations recommendations that create service solutions.
- Establish and maintain strong customer relationships with accounts and reach deeper into their organization to help drive decision-making in a timely manner.
- Proactively work close with company manufacturing plants making recommendations based on customer requirements.
- Work hand-in-hand with the Commercial organization to drive sales revenue and increase customer satisfaction.
- Lead all post-sales efforts to ensure customer needs are met and their order experience is positive allowing Sales to focus on growth.
- Take a lead role and represent Sales by addressing operational solutions/issues at the site of the customer as needed.
- Be the voice of the customer and communicate relevant information / make recommendations to the appropriate functional areas / management to ensure the appropriate attention is given in a timely manner.
- Visit customers as needed to develop a partnership and strengthen the relationship.
- Back-up co-workers as needed.
Requirements:
- Bachelor's degree (B.A.) from a four-year college or university.
- Three to five years related experience and/or training.
- Equivalent combination of education and experience.
- Excellent interpersonal skills, written and oral communication skills, and multi-tasking skills.
- Strong computer skills; including Excel, CRM system, Google Mail and Documents.
- Must be able to work under pressure, see the bigger picture, and think logically in stressful situations.