Customer Experience Representative

4 weeks ago


Grandview, Missouri, United States British Swim School of South Kansas City Full time
Job Overview

At British Swim School of South Kansas City, we're seeking a highly skilled Customer Experience Specialist to join our team. This role plays a critical part in delivering exceptional customer experiences, ensuring our students and their families feel valued and supported throughout their journey with us.

Key Responsibilities
  • Set up and break down the pool deck area before and after each shift, ensuring a seamless experience for our customers.
  • Monitor water chemistry and temperature to guarantee a safe and enjoyable environment for our students.
  • Welcome students and parents/guardians to the pool deck area, providing a warm and welcoming atmosphere.
  • Respond to customer inquiries about their accounts, their child's progress, or the program, demonstrating a deep understanding of our services.
  • Collaborate with swim instructors and managers as needed during swim lessons, showcasing a team-oriented approach.
  • Post engaging content and monitor social media platforms to maintain a strong online presence.
Requirements
  • Excellent interpersonal communication and organizational skills, with a focus on delivering exceptional customer experiences.
  • A responsible and professional demeanor, reflecting the values of our organization.
About Us

At British Swim School, we're committed to making a meaningful impact in our communities. We believe that every person, regardless of age or ability, deserves the opportunity to become a safe and happy swimmer. Our team is dedicated to providing a supportive and inclusive environment, where our students can thrive and reach their full potential.



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