IT Operations Specialist

4 weeks ago


Washington, Washington, D.C., United States Studios Architecture Full time

Job Title: IT Operations Specialist

Job Summary:

The IT Operations Specialist is responsible for providing frontline IT support to our team. This includes fielding tickets, onboarding, offboarding, and computer deployments. The ideal candidate will have advanced experience with Mac and Windows operating systems, as well as command line and Powershell scripting ability.

Key Responsibilities:

  • Fielding tickets and providing technical support
  • Onboarding and offboarding new employees
  • Computer deployments and troubleshooting
  • Analysis of support tickets and break-fix troubleshooting
  • Participation in technical research for ongoing innovation

Requirements:

  • Advanced experience with Mac and Windows operating systems
  • Command line and Powershell scripting ability
  • Ability to focus on resolving problems during high-stress deadlines
  • Ability to collaborate with many different stakeholders
  • Ability to adapt to new technologies
  • Excellent verbal and technical writing skills
  • Excellent customer service skills
  • Ticket management and follow-through
  • Mobile device support

Key Platforms:

  • Autodesk: ACC/BIM360, Revit, AutoCAD
  • Enscape, Lumion
  • Rhino
  • Adobe Creative Cloud Suite
  • Bluebeam Revu
  • Google Workspace
  • Microsoft Windows

Compensation: Our base salary compensation for this position, by experience, ranges from $75,000 to $90,000.

Equal Opportunity Employer: STUDIOS Architecture is an Equal Opportunity Employer.



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