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Administrative Coordinator

4 weeks ago

Honolulu, Hawaii, United States USPRO Full time
Administrative Assistant

We are seeking a highly organized and proactive Administrative Assistant to support our operations by managing administrative duties and dispatching for our skilled tradespeople.

This role requires strong organizational skills, excellent communication abilities, and a detail-oriented approach to multitasking in a fast-paced environment.

Key Responsibilities:
  1. Dispatching:
  • Schedule and dispatch service requests for applicable tradespeople, technicians, or contractors.
  • Monitor and adjust schedules as necessary based on availability and urgency of requests.
  • Communicate effectively with service teams to ensure timely response to customer needs.
Client Interaction:
  • Serve as the primary point of contact for clients, addressing inquiries and providing updates on service requests.
  • Maintain a positive and professional demeanor while managing customer expectations.
Administrative Support:
  • Perform general administrative tasks, including data entry, filing, and managing correspondence.
  • Assist in maintaining an organized office environment and ensure all documentation is accurate and up-to-date.
Coordination and Collaboration:
  • Collaborate with team members to prioritize service requests and allocate resources efficiently.
  • Support the management team in tracking project progress and maintaining service records.
Reporting and Record Keeping:
  • Generate and maintain reports on service requests, technician performance, and client feedback.
  • Ensure all client interactions and service activities are documented accurately in the system.
Other Duties:
  • Assist in special projects or tasks as assigned by management.
  • Stay updated on company services and industry trends to effectively communicate with clients.