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Customer Support Specialist

2 months ago

Grove Hill, Alabama, United States Appt Center Full time

We are looking for a motivated and customer-oriented professional to take on the role of Customer Service Representative at Appt Center. In this position, your main duty will be to guarantee the satisfaction and success of our valued clients while providing assistance in a courteous and professional manner. If you have a passion for helping others and excel in a customer-focused setting, this role is ideal for you.

Key Responsibilities:

  • Inform customers about the advantages and features of our offerings.
  • Respond to customer queries and resolve any service-related challenges.
  • Spot potential sales leads.
  • Encourage existing customers to consider additional products through upselling and cross-selling techniques.
  • Act as a positive ambassador for the company at all times.

Qualifications:

  • Previous experience in a customer service role is preferred.
  • Demonstrated ability to provide outstanding customer service.
  • Skilled in managing difficult customer interactions effectively.
  • Excellent communication and interpersonal abilities.
  • Strong analytical skills and problem-solving capabilities.
  • Able to work independently with minimal oversight.