Technical Support Specialist
1 week ago
As a key member of our Phaxis team, the Technical Support Specialist plays a vital role in providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide phone and email support to customers, resolving technical issues and answering questions in a timely and professional manner.
- Create and manage service tickets to ensure efficient resolution of customer issues.
- Develop and maintain strong relationships with customers, providing a high level of customer satisfaction.
- Stay up-to-date with company policies, procedures, and directives to ensure accurate and informed support.
- Collaborate with internal teams to communicate information and resolve customer issues.
- High school diploma or equivalent experience.
- 2+ years of customer service experience, preferably in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in Microsoft Office and ERP systems, such as Netsuite Oracle.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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Technical Support Specialist
3 weeks ago
Buffalo Grove, Illinois, United States Phaxis Full timeJob Title: Technical Support SpecialistAs a Technical Support Specialist at Phaxis, you will be the first point of contact for our customers, providing phone and email support to resolve technical issues and ensure customer satisfaction.Key Responsibilities:Provide level 1 technical troubleshooting and support to customersManage customer service tickets to...
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Technical Support Specialist
2 days ago
Buffalo Grove, Illinois, United States Phaxis Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Phaxis. As the first point of contact, you will provide exceptional phone and email support to our customers, ensuring their needs are met and their issues are resolved efficiently.Key ResponsibilitiesProvide level 1 technical troubleshooting and support to customers...
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