Technical Support Specialist

1 week ago


Buffalo Grove, Illinois, United States Phaxis Full time
Job Title: Technical Support Specialist

As a key member of our Phaxis team, the Technical Support Specialist plays a vital role in providing exceptional customer service and technical support to our clients.

Key Responsibilities:
  • Provide phone and email support to customers, resolving technical issues and answering questions in a timely and professional manner.
  • Create and manage service tickets to ensure efficient resolution of customer issues.
  • Develop and maintain strong relationships with customers, providing a high level of customer satisfaction.
  • Stay up-to-date with company policies, procedures, and directives to ensure accurate and informed support.
  • Collaborate with internal teams to communicate information and resolve customer issues.
Requirements:
  • High school diploma or equivalent experience.
  • 2+ years of customer service experience, preferably in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office and ERP systems, such as Netsuite Oracle.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.


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