Field Service Engineer

4 days ago


Boston, Massachusetts, United States Agilent Full time

As a Field Service Engineer at Agilent, you will play a critical role in ensuring the smooth operation of our customers' laboratories. Your primary responsibility will be to install, implement, maintain, and repair Agilent instruments and software solutions at customer sites.

Key Responsibilities:
  • Install and optimize hardware, software, and network products and configurations at customer sites.
  • Diagnose and resolve product performance problems.
  • Perform maintenance and repairs.
  • Ensure customer satisfaction by advising customers on preventive maintenance and configurations that may impact product performance.
  • Proactively respond to potential equipment issues to prevent unplanned interruptions to customers' business.
  • Deliver fully integrated solutions, which may include peripherals, communications, operating systems, and applications software.
  • Train customers in the solutions.
Requirements:
  • Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law.
  • Bachelor's degree in a science field, such as chemistry, analytical chemistry, biochemistry, biotechnology, or a similar field.
  • Minimum of 1 year of experience with expertise working with chromatography and analytical instrumentation, ideally including repair, maintenance, and/or troubleshooting.
  • Ability to solve high-impact problems related to product availability.
  • Excellent verbal and written communication skills.
  • Strong customer relationship building skills.
  • Ability to travel 35% of the time.
  • A valid driver's license is required for this position.

This is a full-time position with a weekly schedule, including the option to work remotely. The full-time equivalent pay range for this position is $34.21 - $53.45/hr, plus eligibility for bonus, stock, and benefits.

Agilent is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels and encourage all qualified applicants to apply.



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