Associate Director Experience Design

4 weeks ago

New York, New York, United States Verizon Full time
Transforming Customer Experiences at Verizon

We're seeking an Associate Director of Experience Design to lead our Value Digital/Customer Experience team in crafting design systems that power multiple brands and channels. As a key member of our team, you'll drive the creation and governance of a centralized design system, setting design system strategy and vision across our portfolio of brands and channels.

  • Lead the creation and governance of a centralized design system that supports our technical capabilities and grows with our portfolio of brands.
  • Set design system strategy and vision across our portfolio of brands and channels.
  • Provide hands-on leadership to a team of designers managing our core component library and front-end framework.
  • Craft components supporting diverse experience patterns and brand customization.
  • Drive adoption of the design system, enabling designers and developers to build experiences in a performant, scalable, flexible unified architecture.
  • Educate brand experience teams on leveraging shared foundational building blocks.
  • Monitor industry trends and implement forward-looking features such as scalability through design tokens and use of modes.
  • Collaborate with cross-functional teams to define and maintain a design language that aligns with multiple brand guidelines and reflects best practices in UI and UX design.
  • Define and implement metrics and reporting systems to track and analyze the effectiveness of the design system.

As a seasoned design leader, you'll bring technical design prowess, multidisciplinary leadership, and strategic vision to build a multi-brand design system from the ground up. If you're passionate about creating exceptional customer experiences and driving innovation, we encourage you to apply.

What You'll Need:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in design systems and governance.
  • Experience in digital design & user-centric design.
  • Willingness to travel, up to 25%.

What We Offer:

  • A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
  • A comprehensive total rewards package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance.
  • A dynamic and supportive team environment that encourages growth and development.

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