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Associate Director Experience Design

4 weeks ago

New York, New York, United States Verizon Full time
About the Role

We are seeking a highly skilled Associate Director of Experience Design to lead our design systems team at Verizon. As a key member of our Value Digital/Customer Experience team, you will be responsible for crafting design systems that power multiple brands and channel experiences in our portfolio.

The ideal candidate will have a strong background in design systems and governance, with experience in digital design and user-centric design. You will be responsible for setting design system strategy and vision across our portfolio of brands and channels, and for providing hands-on leadership to a team of designers managing our core component library and front-end framework.

Key Responsibilities:

  • Setting new standards in our category and making our customers' interactions with our brands truly reliable, simple and exceptional.
  • Leading the creation and governance of a centralized design system that supports our technical capabilities and grows with our portfolio of brands.
  • Setting design system strategy and vision across our portfolio of brands and channels.
  • Providing hands-on leadership to a team of designers managing our core component library and in the future the front-end framework.
  • Crafting components supporting diverse experience patterns and brand customization.
  • Creating, socializing and governing processes for requesting, evaluating, building and releasing new components.
  • Driving adoption of the design system enabling designers and developers to build experiences in a performant, scalable, flexible unified architecture.
  • Evangelizing and educating brand experience teams on leveraging shared foundational building blocks.
  • Promoting accessibility, versatility, and performance as fundamental architectural tenets.
  • Monitoring industry trends and implement forward-looking features such as scalability through design tokens and use of modes.
  • Collaborating with cross-functional teams to define and maintain a design language that aligns with multiple brand guidelines and reflects best practices in UI and UX design.
  • Defining and implementing metrics and reporting systems to track and analyze the effectiveness of the design system.
  • Planning and facilitating design activities/methods through ambiguity, inspire creative concepting, and lead iteration and critique to improve quality to support user, business, and technical requirements.
  • Making hiring, performance, and promotion decisions and manage your direct reports' career growth.

Requirements:

  • Bachelor's degree or four or more years of work experience.
  • Six or more years of relevant work experience.
  • Experience in design systems and governance.
  • Experience in digital design & user-centric design.
  • Willingness to travel, up to 25%.

Preferred Qualifications:

  • A degree in design or related field of study.
  • Demonstrated leadership of design teams and driving results in a complex, fast-paced environment.
  • Portfolio examples of design systems you have created.
  • Expertise in design tools like Figma, Adobe XD, and Adobe Creative Cloud.
  • Experience with GitHub/Bitbucket for source control.
  • Experience with agile methodology and tools.
  • Experience with Smart Sheets and/or Google Suite.