Regional Director of Training and Client Experience

7 hours ago

New York, New York, United States Richemont Full time

Job Title: Regional Director of Training and Client Experience

Job Summary:

We are seeking a highly skilled Regional Director of Training and Client Experience to join our team at Richemont. As a key member of our organization, you will be responsible for deploying our cutting-edge education to our sales ambassadors and wholesale partners in the US and Canada, and coordinating the global training strategy with stakeholders in Latin America.

Key Responsibilities:

  • Define the yearly Retail Training calendar and priorities with the Global Training Director and the VP, Retail.
  • Implement Montblanc's training strategy and adapt HQ materials to local requirements.
  • Analyze skills gaps and design training programs that empower employees with specific knowledge and skills that drive increased performance.
  • Manage Training budget to efficiently allocate resources and define a calendar of classroom training, travel schedule for in-store training, and additional supporting materials.
  • Develop and deploy relevant, targeted, and timely communication strategies to build awareness and amplify learning among newcomers and managers.
  • Craft compelling, highly visible learning experiences using instructional design and design thinking principles.

Requirements:

  • A minimum of 10 years of leadership experience in instructional design for adult learners.
  • Significant experience in designing and developing learning for the retail environment, including client experience and boutique-specific management and leadership topics.
  • Expert proficiency in Microsoft Office Suite and webinar hosting services such as Zoom, and Teams.
  • Ability to partner collaboratively at all levels, think strategically and creatively to develop solutions to complex needs with multiple stakeholders, and remain flexible and positive when faced with changing or competing priorities.

What We Offer:

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs, health savings and flexible spending accounts, and access to the employee assistance program for you and your household members. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

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