Head Cashier

4 weeks ago

Colorado Springs, Colorado, United States Natural Grocers Full time

Job Summary:

The Head Cashier is responsible for overseeing the front-end operations of our store, ensuring a positive customer experience, and providing World Class Customer Service. This role involves training and directing cashiers, managing cash drawers, and handling customer complaints.

Key Responsibilities:

  • Provide exceptional customer service and a positive customer experience.
  • Train and direct cashiers to ensure they are meeting customer service standards.
  • Manage cash drawers, handle returns and overrides, and maintain a clean and organized front-end area.
  • Address customer complaints in a professional and courteous manner.
  • Oversee the completion of daily sales reports and cashier closeout responsibilities.

Requirements:

  • High school diploma or equivalent preferred.
  • 1 year of cashiering experience and 1 year of supervising others preferred.
  • Ability to pass food safety training courses and maintain compliance.
  • Excellent customer service skills, highly organized, and able to multitask.
  • Ability to work a schedule based on store needs, including evenings, weekends, and holidays.

Benefits:

  • Birthday Bonus Pay
  • Vitamin Bucks (up to $2,080 earned as store credit annually)
  • Holiday Pay for 5 Holidays Stores Closed
  • Paid Time Off (sick days and vacation) that Increases with Tenure
  • Paid Nutrition Education
  • good4u Crew Member Discount
  • {N}power Program (customer appreciation and rewards program)
  • Regular, Scheduled Pay Increases
  • Advancement Opportunities and Career Development
  • Health and Wellness Program
  • Employee Assistance Program (EAP)
  • Employee Referral Program

Physical Capabilities and Environmental Demands:

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements:

  • Must have the ability to constantly lift or carry up to 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-50 lbs.
  • Must also have the ability to occasionally lift or carry lbs. with a team lift.
  • Must be able to frequently push or pull up to 15 lbs. and occasionally push or pull lbs.
  • Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
  • Must be able to frequently reach above chest.
  • Must be able to occasionally sit, squat, kneel, and climb as needed.

Environmental Requirements:

  • Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.
  • Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.

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