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Reception Services Officer

2 months ago

Northeastern United States Department of Families, Fairness and Housing Full time
Job Title: Reception Services Officer

The Department of Families, Fairness and Housing is seeking a skilled Reception Services Officer to join our team. As a critical public-facing role, you will be the first point of contact for clients, service providers, and the general public.

Key Responsibilities:
  • Deliver a high-quality telephone and reception service to clients, service providers, and members of the public by maintaining a welcoming and professional manner.
  • Attend to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required, and providing the appropriate response.
  • Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
  • Maintain skills to effectively use a range of information and communication technology.
Requirements:
  • Australian Citizenship, Permanent Residency, or a valid work permit or visa.
  • Ability to work in a fast-paced environment and maintain a high level of professionalism.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a team environment.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

Please apply online with a CV and Cover Letter outlining your suitability for the role. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.