Reception Services officer

3 months ago


Northeastern United States Department of Families, Fairness and Housing Full time

THE ROLE
Reception Services Officer - 2 x Casual Positions Available

The Reception Services Officer is a critical position within the East Division, Department of Families, Fairness and Housing. The role is public facing and can be the first interaction an individual has with the organisation. The role is responsible for assisting clients, the general public and other service providers with the purpose of their contact and ensuring they are provided with accurate, up to date information or referred to the right person/agency. 

ACCOUNTABILITIES INCLUDE

As part of a team, deliver a high-quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity, and responding promptly to their needs in turn.


• Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.


• Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.


• Maintain skills to effectively use a range of information and communication technology.

Please open the position description to read more.

COVID-19 VACCINATION
The department strongly recommends (but does not mandate) that employees maintain their COVID-19 vaccination status in accordance with current , given their individual circumstances. As of June 2023, DFFH does not require evidence of COVID-19 vaccination status.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Please apply to submit your interest in this position.



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