Customer Service Representative
3 weeks ago
THE ROLE
The Department of Families, Fairness and Housing is seeking a skilled Reception Services Officer to join our team. As a critical position within the East Division, this role is public facing and can be the first interaction an individual has with the organisation.
ACCOUNTABILITIES INCLUDE
Deliver a high-quality telephone and reception service to clients, service providers and members of the public by maintaining a welcoming and professional manner, acknowledging all visitors and callers, respecting diversity, and responding promptly to their needs in turn.
Attend appropriately to each individual enquiry by taking a helpful approach, establishing the purpose of the visit or call, assessing the service required and providing the appropriate response.
Maintain effective working relationships, liaise efficiently and professionally with all levels of staff.
Maintain skills to effectively use a range of information and communication technology.
Please open the position description to read more.
Covid-19 Vaccination
The department strongly recommends (but does not mandate) that employees maintain their Covid-19 vaccination status in accordance with current guidelines, given their individual circumstances.
How to Apply
Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.
Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.
Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.
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