Front Desk Agent

6 days ago


Newport Beach, California, United States Pyramid Global Hospitality Full time
Job Summary

As a Front Desk Agent with Pyramid Global Hospitality, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

• Greet guests immediately and register them in a friendly and efficient manner
• Provide accurate information about hotel facilities, services, and local attractions
• Handle cash, credit card transactions, and other forms of payment
• Verify and imprint credit cards for authorization
• Close guest accounts at check-out and ensure satisfaction
• Resolve guest complaints and issues in a professional and courteous manner

Requirements

• Prior hospitality experience preferred
• Basic mathematical skills and ability to use a calculator
• Excellent communication and interpersonal skills
• Ability to work in a team environment and adapt to changing situations
• High school diploma or equivalent required

What We Offer

• Competitive hourly rate: $19.00-$20.00 per hour
• Opportunities for career growth and development
• Comprehensive benefits package, including health insurance and retirement plans
• On-site wellness programs and local discounts

About Us

Pyramid Global Hospitality is a leading hospitality company with over 230 properties worldwide. We are committed to creating a supportive and inclusive work environment that fosters diversity, growth, and development. Our team members are the heart of our company, and we strive to provide them with the tools and resources they need to succeed.

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