Administrative Support Specialist

3 days ago

Columbus, Ohio, United States Bowling Green Full time
Job Summary:

This position serves as the administrative support for the Student Success Office of the Schmidthorst College of Business Administration. The successful candidate will play a crucial role in managing the flow of student, faculty, and operational issues related to student success initiatives, ensuring efficient and effective resolution.

Key Responsibilities:

• Serves as liaison for the staff of the student success office, both undergraduate and graduate focused, with the administrative and academic community of the University.
• Works closely with staff from other University offices, including Provost's Office, BGSU Student Success offices, other College Dean's offices, student support services offices, etc.
• Serves as the primary contact for students, faculty, and staff seeking assistance from the College.
• Discreetly screens and handles confidential and sensitive phone calls for staff in the Student Success Office.
• Prioritizes cases based on urgency and provides appropriate handovers to members of the Student Success office or escalates as appropriate to the senior leadership team, department chairs, or other campus partners to resolve the concern.
• Respects the confidential nature of all written and oral interactions.
• Supports the processing of internal transfer student applications, grade appeals, late graduation applications, and other student success related processes by relieving the administrators of the routine applications and working in collaboration with the Associate Dean and Student Success Coordinator on complex cases.
• Coordinates and supports the College's associate dean and student achievement committee with the allocation, distribution, and management of the scholarships at the College level and supports the integration and optimization of allocations across the College and department awards.
• Reviews allocations each fall to ensure maximum utilization of the scholarship budget and alignments to fund restrictions.
• Coordinates essential student success events in the Schmidthorst College of Business, including Dean's list recognition on the Ticker displays, recognition of student organization events on digital media in the college, etc.
• Provides records management for the College files related to student engagement and success in physical and electronic formats.
• Maintains and improves Schmidthorst College of Business student record documentation, event attendance, company engagement summaries, and scholarship recipient reports.
• Coordinates other projects as requested by the Associate Dean and Dean.

Requirements:

• Progressive administrative experience.
• Ability to interact effectively with students, faculty, and/or staff or the public and represent BGSU appropriately.
• Knowledge of computer skills, such as MS Office, presentations, spreadsheets, and/or database entry/query.
• Ability to query, run reports, and modify data in financial systems.
• Ability to access and maintain document imaging systems, including scanning and filing documents.
• Ability to accurately receive and disburse cash, whether currency, credit cards, checks, or other payment forms.
• Ability to operate computers and peripheral equipment, such as printers.
• Ability to effectively utilize audio/visual equipment.

What We Offer:

BGSU offers a comprehensive benefits package, including medical, prescription, dental, vision, health accounts (medical & dependent), life & disability insurance, retirement plans, employee assistance program, and tuition fee waivers for employees and their eligible dependents, as well as paid time off, flexible work options, holidays, and parental leave.

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