Compressed Air Equipment Specialist

6 days ago


Rock Hill, South Carolina, United States Atlas Copco Full time
About the Role

We are seeking a highly skilled Compressed Air Equipment Specialist to join our team in Rock Hill, SC. As a Technical Support representative, you will play a critical role in strengthening our technical support team by providing expert assistance to technicians, customer centers, and dealers on all aspects of air compressors and related equipment.

Key Responsibilities
  • Provide professional and timely service support to customer centers, field service engineers, and dealers on all questions related to air compressors and related equipment.
  • Deliver daily assistance to end-users, ensuring prompt resolution of technical issues.
  • Continuously improve product quality by analyzing warranty reports and driving proactive failure reporting.
  • Offer accurate and up-to-date service information covering all aspects of compressed air installations.
  • Provide technical training to customer centers and dealers on refrigerated air dryers.
  • Effectively diagnose faults on customer equipment, with a focus on refrigeration circuits and controls.
  • Understand and support Atlas Copco's quality air products.
  • Troubleshoot and repair compressor and dryer controls.
  • Train customers and Atlas Copco personnel on the general operations of their machines.
  • Maintain test instruments to ensure they remain in good condition.
Warranty Claims and Part Returns
  • Review and process warranty claims for industrial and oil-free products.
  • Review and process material that is returned (service initiated or element exchanges), as needed.
  • Prepare and distribute inspection reports and other notifications for field release based on this review and analysis.
  • Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
  • Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
  • Take whatever action is appropriate and required to get the job done and establish and maintain communications with all people/employees considered necessary to get the job done.
Requirements
  • At least 3-5 years of working experience in a technical environment.
  • PC literate and used to dealing with various software solutions.
  • Sound knowledge of electrical/electronic controls.
  • Good general controller and converter knowledge is a must.
  • General compressor knowledge and knowledge of the Industrial Air Products are advantages.
  • Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
  • Must be proficient in the use of Microsoft Office, including Word and Excel.
Education

Minimum of a 4-year technical and/or mechanical engineering degree, or equivalent experience.

What We Offer
  • Competitive salary range: $65,000 - $91,000, based on knowledge, skills, and experience.
  • Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan.
  • Health insurance, dental insurance, vision insurance.
  • Competitive paid time off.
  • Life and disability insurance.
  • Additional technical training is provided for the most qualified candidate.


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