Compressed Air Equipment Specialist
6 days ago
We are seeking a highly skilled Compressed Air Equipment Specialist to join our team in Rock Hill, SC. As a Technical Support representative, you will play a critical role in strengthening our technical support team by providing expert assistance to technicians, customer centers, and dealers on all aspects of air compressors and related equipment.
Key Responsibilities- Provide professional and timely service support to customer centers, field service engineers, and dealers on all questions related to air compressors and related equipment.
- Deliver daily assistance to end-users, ensuring prompt resolution of technical issues.
- Continuously improve product quality by analyzing warranty reports and driving proactive failure reporting.
- Offer accurate and up-to-date service information covering all aspects of compressed air installations.
- Provide technical training to customer centers and dealers on refrigerated air dryers.
- Effectively diagnose faults on customer equipment, with a focus on refrigeration circuits and controls.
- Understand and support Atlas Copco's quality air products.
- Troubleshoot and repair compressor and dryer controls.
- Train customers and Atlas Copco personnel on the general operations of their machines.
- Maintain test instruments to ensure they remain in good condition.
- Review and process warranty claims for industrial and oil-free products.
- Review and process material that is returned (service initiated or element exchanges), as needed.
- Prepare and distribute inspection reports and other notifications for field release based on this review and analysis.
- Contribute to positive company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.
- Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.
- Take whatever action is appropriate and required to get the job done and establish and maintain communications with all people/employees considered necessary to get the job done.
- At least 3-5 years of working experience in a technical environment.
- PC literate and used to dealing with various software solutions.
- Sound knowledge of electrical/electronic controls.
- Good general controller and converter knowledge is a must.
- General compressor knowledge and knowledge of the Industrial Air Products are advantages.
- Strong mechanical and electrical skills, with an understanding of mechanical and electrical components and the ability to interpret wiring diagrams and relay logic.
- Must be proficient in the use of Microsoft Office, including Word and Excel.
Minimum of a 4-year technical and/or mechanical engineering degree, or equivalent experience.
What We Offer- Competitive salary range: $65,000 - $91,000, based on knowledge, skills, and experience.
- Excellent compensation package, including a flexible benefits plan, and generous 401(k) retirement plan.
- Health insurance, dental insurance, vision insurance.
- Competitive paid time off.
- Life and disability insurance.
- Additional technical training is provided for the most qualified candidate.
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