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Help Desk Specialist

2 months ago

Rock Hill, South Carolina, United States Mastech Digital Full time
About the Role

Mastech Digital is seeking a highly skilled and experienced Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support and assistance to our employees and clients.

Key Responsibilities
  • Hardware Installation and Maintenance

Install and configure new personal computer systems, ensuring they meet the company's technical requirements.

Software Installation and Maintenance

Install and maintain software applications, ensuring they are up-to-date and functioning correctly.

User Training and Support

Train employees on the use of software applications and provide ongoing support to ensure they are comfortable and proficient in their use.

Troubleshooting and Repair

Troubleshoot and repair technical issues with computer systems, printers, copiers, fax machines, and other IT equipment.

Inventory Management

Inventory company assets, including hardware and software, to ensure accurate tracking and maintenance.

Trouble Ticket Resolution

Resolve trouble tickets entered into the help desk software, ensuring timely and effective resolution of technical issues.

Requirements
  • High school diploma or equivalent required; degree in computer science or related field preferred.
  • Minimum 2 years of experience in a help desk or technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.