Senior Restaurant Operations Manager

4 days ago


Catskill, New York, United States Dunkin' Full time
Job Summary:

A highly skilled and experienced leader is sought to oversee the operations of multiple restaurants, driving sales growth, improving profitability, and delivering exceptional guest service. The ideal candidate will possess strong analytical skills, business acumen, and the ability to motivate and develop a team.

Key Responsibilities:

Analyze restaurant sales and drive improvement in restaurant operations, execution, sales, and profitability

Ensure all restaurants in their portfolio meet Brand operational standards and food safety standards

Establish sales and service goals with franchise owners and restaurant managers

Provide great guest service and resolve issues

Lead team meetings and deliver training to restaurant managers on various topics

Develop business plans for their portfolio and develop action plans with franchise owners

Requirements:

3 years of previous multi-unit or similar experience in retail, restaurant, or hospitality

Basic computer skills and fluency in spoken and written English

Basic math and financial management skills

College degree preferred

Physical Demands/Working Conditions:

Standing on feet for extended periods

Repetitive motion including bending, stooping, and reaching

Lifting packages and working in a small space

Requires travel between restaurants

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