Branch Operations Manager

2 days ago


Catskill, New York, United States Trustco Bank Full time
Job Summary

The Branch Operations Manager is responsible for overseeing the efficient operation of the branch, ensuring all operational functions are completed and properly performed by staff. This role requires strong leadership and communication skills to convey a feeling of trust, service, security, and satisfaction to customers.

Key Responsibilities:

  • Manage the branch in the absence of the Branch Manager.
  • Supervise Head Tellers and Tellers in the manager's absence.
  • Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Provide quality customer service through personal contact with customers and prospects in adherence with company policy.
  • Handle customer issues in person or over the phone with their bank product or service by assisting in researching and solving the issue.
  • Review and approve requests, including approval to cash large checks, authorizing bank checks or general ledger tickets, and the approval of various reports, paperwork, and cash counts.
  • Work to meet existing branch performance standards in areas such as operating control loss, tellers' level of experience, bank secrecy, and compliance with established policies and procedures.
  • Continues to build proficiency of banking principles and sales techniques by attending internal training, external training, and completion of continuing education courses.

Requirements:

  • High School Diploma or equivalent education or experience.
  • Supervisory experience.
  • Customer service experience.
  • Cash handling experience.
  • Effective verbal communication skills.
  • Well-organized with the ability to manage multiple tasks.
  • Ability to work well in small groups.


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