General Service Manager

23 hours ago


El Centro, California, United States Quinn CO Full time
Job Title: General Service Manager

Quinn Company, a leading Caterpillar dealership, is seeking a highly skilled General Service Manager to lead our Power Systems service operations in the Metro Region.

Key Responsibilities:
  • Set strategic direction for service operations and have full P&L responsibility for service results.
  • Provide leadership direction to Regional Service Managers, Service Managers, and the overall service department.
  • Communicate and effectively influence direct reports to develop good working relationships and teamwork.
  • Responsible for employee satisfaction, utilizing turn-over metric, employee surveys, and developing successful action plans.
  • Maintain customer satisfaction with timely and accurate communication.
  • Mentor, coach, and develop Service Supervisors, Coordinators, Technical staff, and other direct and indirect reports as required.
  • Provide goals and objectives, including a training and development plan for all direct reports.
  • Effectively analyze and proactively seek out all options to provide the best solution for customers and Quinn.
Requirements:
  • Bachelor's degree or Mechanical discipline preferred and seven to ten years of power systems service management experience or equivalent combination of education and experience.
  • Experience to include management/supervisory, computer skills, and general mechanical and electrical aptitude and service capabilities.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively with customers or employees of the organization.
What We Offer:
  • Competitive salary range: $131,040 to $174,000.
  • Opportunity to work with a leading Caterpillar dealership.
  • Chance to develop and lead a high-performing service team.
  • Professional growth and development opportunities.

Quinn Company is an Equal Opportunity Employer M/F/V/DV. We are committed to diversity and inclusion in the workplace.



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