Customer Service Representative
4 days ago
At Domino's Pizza LLC, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and resolving any issues that may arise.
Key Responsibilities:- Receive and process telephone orders in a timely and efficient manner.
- Greet and serve customers in a friendly and welcoming manner, as designated by management.
- Clean and maintain the work area, both in and out of customer view, to ensure a clean and safe environment.
- Stock ingredients from the delivery area to storage, work area, or walk-in cooler, as needed.
- Ability to comprehend and provide correct written instructions.
- Excellent verbal and written communication skills to take and process orders over the phone and in person.
- Ability to add, subtract, multiply, and divide accurately and quickly, with the option to use a calculator.
- Must be able to make correct change and handle cash transactions.
- Ability to enter orders using a computer keyboard or touch screen.
The majority of tasks will be performed from a standing position, with walking surfaces including ceramic tile or brick with linoleum in some food process areas. Height of work surfaces will be between 36 and 48 inches.
Walking will be generally in short distances for short periods, with occasional navigation of stairs or climbing a ladder to change light bulbs, clean ovens, or wash walls.
Forward bending at the waist will be necessary at the pizza prep table, with toe room present but unable to flex at the knee while standing at this position.
Crouching or squatting will be performed occasionally to stock shelves and clean low areas.
Hand-eye coordination is essential, with frequent use of both hands during the day, including manipulating a pizza peel, folding cardboard boxes, and grasping cans, phones, and pizza cutters.
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