Automotive Service Director

1 week ago


El Centro, California, United States United Auto Group, Inc. Full time
Service Manager Job Description

We are seeking a highly skilled and experienced Service Manager to join our team at United Auto Group, Inc. As a Service Manager, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Customer Service: Assist customers in servicing, repairing, and explaining each service needed, ensuring a positive experience and building customer loyalty.
  • Service Delivery: Understand customer needs, match requirements and concerns to various service options, and explain services being performed, keeping customers informed and updated throughout the service process.
  • Team Leadership: Hire, supervise, and train service department personnel, monitoring their performance in servicing customers and ensuring a high level of customer satisfaction.
  • Department Goals: Craft goals and objectives for the department, including an annual operating budget and a marketing plan to promote new business.
  • Customer Satisfaction: Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
Qualifications:
  • A minimum of 3 years of experience as a service manager.
  • Strong focus on providing excellent customer service.
  • High school diploma or higher education.
  • Clean driving record and valid driver's license.
  • Driven personality, eager to improve, and able to work within and support internal teams.

We offer a competitive compensation package, including benefits such as 401(k), 401(k) matching, dental insurance, employee assistance program, health insurance, on-the-job training, and vision insurance. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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