IT Support Specialist
2 days ago
Job Summary
Skywood Recovery Center is seeking a skilled IT Support Specialist to provide technical assistance and support to our multi-site operations. As a key member of our IT team, you will be responsible for ensuring the smooth operation of our information technology resources and supported applications.
Responsibilities
- Provide Tier 1 and 2 Help Desk support to users, troubleshooting and resolving technical issues with applications, network resources, and computer systems.
- Install, configure, and maintain network services, network equipment, and access controls.
- Oversee software, network, and file security, ensuring the integrity of our systems and data.
- Coordinate with HQ prior to ordering equipment, coordinating delivery, and warranty service.
- Develop and maintain documentation related to daily, weekly, and monthly work processes and procedures.
- Perform other duties as required or assigned by Corporate IT.
Requirements
- Minimum 2-3 years of relevant experience in IT support or a related field.
- Knowledge of Microsoft Office productivity suites and applications (MS Office).
- Experience with Help Desk ticketing systems and Active Directory management.
- Basic knowledge of networking and networking equipment, including LAN, WAN, switches, hubs, firewalls, servers, workstations, cabling, TCP/IP, DNS, and DHCP.
- Excellent analytical, organizational, and interpersonal skills.
- Ability to clearly and succinctly communicate both verbally and in writing.
Preferred Qualifications
- Degree in Computer Science, Information Technology, or a related field.
- Certifications: MCSE, CCNA, A+, Net+, Security + or equivalent certifications.
About Skywood Recovery Center
Skywood Recovery Center is a residential treatment facility offering integrated treatment for addiction and mental health conditions. We provide individual and group therapy, experiential therapy, equine and art therapy, and yoga. Located in Augusta, MI, we offer a restorative environment with opportunities to enjoy the outdoors.
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