Customer Service Associate

2 weeks ago


Winter Garden, Florida, United States Discover After School Full time
Job Overview

Salary: $15 per hour

About Us:

Discover After School, established in 2019, is dedicated to enriching children's lives through engaging after-school STEAM activities. Our programs, which range from after-school clubs to comprehensive before and after-school care, integrate fun with science, technology, engineering, art, and mathematics (STEAM) to inspire creativity and innovation. We have positively impacted over 2,000 students in Orange County and aim to broaden our reach by launching preschools and developing community partnerships. Our mission is to create a world of opportunities for the next generation through STEAM education.

Position Overview:

As a Front Desk Representative, you will serve as the initial point of contact for families. Your responsibilities will include welcoming families upon arrival, managing phone inquiries, and processing payment information. The ideal candidate will possess a friendly demeanor, strong communication skills, and the ability to handle multiple tasks efficiently. Your role is crucial in enhancing customer experience and satisfaction.

Key Responsibilities:

  • Welcome customers and ensure a positive experience.
  • Handle and redirect incoming phone calls.
  • Oversee the student sign-in and sign-out process.
  • Assist parents with necessary documentation, including consent forms and incident reports.
  • Maintain a tidy and welcoming environment.
  • Respond to inquiries, resolve minor issues, and provide accurate information.

Qualifications:

  • Fluency in Creole and English is required.
  • Preferred: Two or more years of experience in a receptionist or similar capacity.
  • Strong commitment to customer service.
  • Positive attitude and strong work ethic.
  • Must be at least 18 years old and possess a High School Diploma.

Skills:

  • Exceptional multitasking abilities.
  • Strong time management skills.
  • Familiarity with the ProCare System is advantageous.
  • Basic computer proficiency.
  • Bilingual candidates are preferred.
  • Ability to remain patient with both students and parents.

Expectations:

  • Take pride in your work and its contribution to the organization's success.
  • Respect and embrace diversity among children, parents, and staff.
  • Wear the designated uniform appropriately.
  • Be punctual for all scheduled shifts.
  • Participate in all relevant meetings.
  • Adhere to safety protocols for children, parents, and staff.
  • Communicate any concerns promptly to the Site Director.

Job Type: Part-time

Benefits:

  • Family and Childcare Perks
  • Employee Recognition and Rewards
  • Social and Recreational Activities
  • Company Merchandise Store
  • Professional Development Opportunities
  • Diversity and Inclusion Initiatives


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