Client Relations Specialist

2 weeks ago


Tilton, New Hampshire, United States Planet Honda Full time
Position Overview

We are seeking a motivated Customer Service Call Center professional to enhance our dealership's sales operations. In this role, you will be the primary point of contact for customer inquiries, managing requests that come through phone calls and online channels. Your efforts will contribute to identifying potential sales opportunities, scheduling showroom appointments, and ensuring a positive experience for all customers.


Key Responsibilities:

  • Responding to incoming calls and online inquiries with professionalism.
  • Documenting customer information and feedback accurately in our database.
  • Coordinating appointments and following up with customers who missed their scheduled visits.
  • Keeping up-to-date knowledge of our product offerings.
  • Welcoming and assisting walk-in customers with respect and courtesy.
  • Complying with all organizational policies and procedures.
  • Maintaining ongoing communication with customers to gauge their satisfaction with our services.
  • Informing potential clients about current promotions and offers.
  • Supporting various additional tasks within the dealership as needed.

Qualifications:

  • Bachelor's degree in business, marketing, or a related discipline.
  • Demonstrated experience in a sales environment.
  • Excellent verbal and written communication abilities.
  • Strong organizational skills with a quick learning aptitude.
  • Proficient in Microsoft Office applications and internet navigation.
  • Exemplary professional demeanor with a focus on customer service.


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