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Customer Support Specialist
2 months ago
We are seeking a motivated Customer Support Specialist to enhance our dealership's sales operations. In this role, you will manage all incoming inquiries through phone and online channels, identify potential sales opportunities, schedule showroom appointments, and serve as the initial contact for our clientele.
To excel as a Customer Support Specialist, you should possess strong marketing and sales skills. Ideal candidates will be professional, approachable, and dedicated to delivering exceptional customer service.
Key Responsibilities:
- Responding to incoming calls and online inquiries.
- Recording customer information and feedback in our database.
- Organizing appointments and following up with customers who miss their scheduled time.
- Keeping up-to-date knowledge of our offerings.
- Welcoming and assisting walk-in customers with respect and professionalism.
- Complying with all company guidelines and protocols.
- Maintaining communication with customers to ensure satisfaction with our services.
- Informing potential customers about current promotions.
- Supporting various other tasks within the dealership.
Qualifications:
- Bachelor's degree in business, marketing, or a related discipline.
- Demonstrated experience in sales.
- Excellent written and verbal communication abilities.
- Highly organized with a quick learning aptitude.
- Proficient in Microsoft Office and internet navigation.
- Professional and friendly demeanor.
