Part Time Support Stylist

1 week ago

Tilton, New Hampshire, United States Tapestry Full time

Job Summary: We are seeking a highly motivated and customer-focused Part Time Support Stylist to join our team at Tapestry. As a key member of our sales team, you will be responsible for delivering exceptional customer service and representing the Kate Spade brand in a positive and professional manner.

Key Responsibilities:

  • Client & Service Expert:
    • Achieve individual sales goals and develop strong product knowledge across all categories.
    • Ensure exemplary customer service by delivering the ultimate Kate Spade experience.
    • Develop a personal clientele through effective use of selling skills, proactive client outreach, and use of client book.
  • Building Brand Equity:
    • Understand and communicate the Kate Spade aesthetic, brand philosophy, and lifestyle to customers.
    • Demonstrate interest and ability to work as part of a team.
  • Operational Excellence:
    • Execute operational tasks as per company directives.
    • Accurately process all POS transactions.
    • Adhere to and apply visual directives, ensuring that store standards are executed daily.

Requirements:

  • Professional Selling Skills and Exceptional Interpersonal Skills:
  • Prior Luxury Goods Experience Preferred:
  • Proactive Ability to Multi-Task and Prioritize:
  • Works Well in a Team Environment:

Competencies for All Employees:

  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Competencies for All People Managers:

  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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