Case Management Specialist

2 weeks ago

New York, New York, United States Ward Law Group, PLLC Full time
Job Description

Company Overview:
The Ward Law Group is recognized as one of the best workplaces for the past two years, where your contributions truly matter. Our commitment to serving the community and achieving meaningful results has established us as a leader in personal injury law. We provide an innovative and dynamic environment that fosters growth and development. Our team is empowered to make impactful decisions for our clients through collaborative efforts. We pride ourselves on being a nontraditional, accountable, and vibrant group of professionals, ensuring a supportive atmosphere for all employees.

Core Values:
Our core values emphasize service to our clients, support for our teammates, and dedication to the community, alongside principles of faith, accountability, leadership, and loyalty.

Position Overview:

The Intake Case Manager plays a vital role in facilitating the success and support of clients navigating medical treatment and property damage claims. This position serves as a key connection in assisting clients to secure the maximum compensation necessary to overcome difficult circumstances.

Key Responsibilities:

  • Utilize a comprehensive understanding of the Bodily Injury Claim process while managing a diverse caseload.
  • Identify cases suitable for Full Demand, Quick Demands, and Globals, submitting them to the relevant department.
  • Review and submit potential production cases, qualifying clients for Personal Injury Protection (PIP).
  • Assist clients with property damage resolutions, including loss of use and diminished value claims.
  • Communicate effectively with adjusters and insurance companies to obtain timely coverage information.
  • Follow up on medical treatments, gather medical provider records and bills, and update adjuster information in the system.
  • Maintain thorough documentation in Litify, including the submission of applicable subrogation letters.
  • Ensure consistent communication with clients, addressing inquiries and ensuring they receive proper care.
  • Upon attorney review, facilitate case discharges and submit necessary documentation for Attorney Liens.

Compensation: $27.00 per hour (based on experience)

Employment Type: Full-Time

Working Schedule: Monday - Friday, with flexible hours between 8:30 AM - 5:00 PM EST or 9:00 AM - 5:30 PM EST.

Qualifications:
  • Fluency in both English and Spanish is required.
  • Strong multitasking and time-management skills, with the ability to prioritize effectively.
  • Able to thrive in a fast-paced environment.
  • Resourceful and proactive in addressing challenges.
  • Excellent written and verbal communication skills, capable of engaging with the public, colleagues, and vendors.
Additional Information:

We prioritize your well-being and offer numerous opportunities for professional development to enhance your career. Our comprehensive benefits package includes health benefits, pretax healthcare and dependent care savings accounts, life insurance, paid time off, holidays, and a percentage match on your 401K contributions, ensuring your overall satisfaction and security as part of our team. We also provide confidential counseling services, mental health support, and financial guidance. Join us in making a difference for our clients.

All information will be kept confidential in accordance with EEO guidelines.

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