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Front Desk Operations Specialist

2 months ago

Monterey Park, California, United States Aimbridge Hospitality Full time
Job Summary

The Night Auditor is a critical role within our hotel operations, responsible for ensuring the accuracy and integrity of our financial transactions. As a Night Auditor, you will be the first point of contact for guests during the overnight shift, providing exceptional customer service and ensuring a seamless experience.

Key Responsibilities:
  • Front Desk Operations: Manage the front desk during the overnight shift, handling guest check-ins, check-outs, and resolving any issues that may arise.
  • Financial Transactions: Balance transactions, reconcile accounts, and ensure accurate financial reporting.
  • Security and Safety: Conduct security walks, ensure all areas are locked and secured, and respond to emergency situations.
  • Guest Services: Handle guest requests, resolve issues, and provide exceptional customer service.
  • Administrative Tasks: Complete daily reports, maintain accurate records, and perform other administrative duties as required.
Requirements:
  • Education: High School diploma or equivalent required; college coursework in a related field is a plus.
  • Experience: At least 1 year of progressive experience in a hotel or related field; previous supervisory responsibility is a plus.
  • Skills: Strong communication and problem-solving skills; ability to work independently and with minimal supervision; proficiency in Windows operating systems, company-approved spreadsheets, and word processing.
  • Personal Qualities: Friendly, helpful, and courteous demeanor; ability to work well under pressure and maintain composure in stressful situations.
Benefits:
  • Competitive Compensation: $16.25-$24.38 per hour, depending on experience.
  • Benefits Package: Medical, dental, and vision coverage; short-term and long-term disability income; term life and AD&D insurance; paid time off; employee assistance program; 401(k) retirement plan.