Hospitality Concierge Associate
1 week ago
The Concierge position at Martis Camp is pivotal in ensuring effective communication and coordination for members and their guests. Collaborating closely with various departments, the Concierge guarantees a smooth and enjoyable experience for all parties involved.
Operating within established schedules, budgets, and Club Regulations, the Concierge is instrumental in upholding the Vision, Mission, and service standards of Martis Camp. This role also requires active engagement in Ambassador communications.
Core Responsibilities:
- Professionally manage incoming calls, emails, and in-person inquiries.
- Assist members with reservations across multiple departments.
- Handle information for House Guests and Prospective Members.
- Distribute packages, mail, and publications.
- Foster positive relationships with staff and Club Members.
- Demonstrate a superior service attitude and professional presentation.
- Perform additional duties as assigned.
- Exceptional communication skills.
- Strong attention to detail and organizational skills.
- Proficiency in Microsoft Office Suite.
- High ethical and moral standards.
- Bilingual skills (English/Spanish) are preferred.
- Ability to work independently and manage tasks efficiently.
- Bachelor's degree in hospitality or a related field is preferred.
- Previous experience in a Concierge or front office position.
- Physical capability to lift up to 25 lbs. and perform various tasks.
Martis Camp Club is an equal-opportunity employer.
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