Spa Services Associate

2 weeks ago


Truckee, California, United States Marriott International, Inc Full time
Position Overview

As a Spa Services Associate, you will be responsible for providing a warm welcome and orientation to guests upon their arrival. This includes guiding them through the facilities, such as locker rooms, relaxation areas, and hospitality stations.

Key Responsibilities

  • Offer guests refreshments, including water and juice, and provide comfort items like heated neck pillows.
  • Respond to inquiries regarding general property information and available amenities.
  • Escort guests to and from treatment rooms, ensuring a seamless experience.
  • Regularly check the scheduling system for updates and changes throughout the day.
  • Maintain a clean and organized workspace, including treatment rooms and lounge areas.
  • Properly dispose of waste and soiled linens, and secure supplies and equipment at the end of your shift.
  • Restock towels, linens, and amenities in designated areas.
  • Report any accidents, injuries, or unsafe conditions to management and complete necessary safety training.
  • Adhere to all company policies and procedures, ensuring a professional appearance and conduct.
  • Anticipate and address guests' needs with genuine appreciation and courtesy.
  • Develop and maintain positive relationships with colleagues and guests.
  • Comply with quality assurance standards and expectations.
  • Perform physical tasks such as reaching, bending, and lifting objects weighing up to 10 pounds.
  • Complete other reasonable duties as assigned by supervisors.

Preferred Qualifications
Education: High school diploma or equivalent.
Experience: No prior experience required.
Supervisory Experience: Not applicable.
Certification: None required.

The compensation for this role is $21.22 per hour, with potential benefits including a 401(k) plan, paid time off, and wellness programs, subject to eligibility criteria.

Marriott International is committed to fostering a diverse workforce and an inclusive culture. We uphold non-discrimination policies based on disability, veteran status, or any other protected status as per applicable laws.

At Marriott, we believe in empowering our associates to deliver exceptional service and create memorable experiences for our guests, upholding the Gold Standards that define our brand.


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