Operational Risk Management Leader

6 days ago

Salt Lake, Utah, United States American Express Full time

Job Summary

The Director of Governance will lead a diverse team of high-performing professionals focused on ensuring effective operational risk management is embedded in the day-to-day operations of our organization. This role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

Key Responsibilities

  • Create and periodically revise the Operational Risk Management (ORM) framework to include policies, guidelines, and procedures, ensuring they effectively manage risk and comply with evolving regulations and industry standards.
  • Establish and communicate the enterprise's risk appetite statements and key risk indicators (KRIs) at an enterprise level to ensure they are understood and integrated into BU and risk management processes.
  • Oversee and report on the adoption and consistent application of the risk management framework across all BUs to verify alignment with the established risk appetite and Key Risk Indicator (KRI) thresholds.
  • Maintain a centralized Operational Risk (OR) taxonomy which cuts across all OR risk stripes.
  • Perform regular evaluations of the risk governance framework's effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements.
  • Stay abreast of regulatory changes and industry best practices, and lead regulatory engagement, and provide oversight of processes to monitor, evaluate and integrate regulatory changes into OR framework & trainings.
  • Facilitate the development of a strong risk culture throughout the enterprise, emphasizing risk awareness, accountability, and informed risk-taking within the bounds of the risk appetite.
  • Provide clear guidance and support to BUs in understanding and applying governance policies and procedures within their operational activities.
  • Work closely with other control functions (i.e., Compliance, Legal, and Internal Audit) to ensure an integrated and comprehensive approach to risk governance, addressing internal findings related to ORM.
  • Manage ORM-related internal communications for enterprise and any OR change activities.

Requirements

  • Bachelor's Degree in Accounting, Information Technology, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
  • 8+ Years experience in operational risk management (e.g., within Risk and/or Audit function) and understands critical operational risk management lifecycle activities.
  • Experience in at least one of the following: Creating and/or maintaining operational risk frameworks including policies, guidelines, and procedures to effectively manage risk and comply with regulations and industry standards; Establishing and communicating the enterprise's operational risk appetite statements and key risk indicators; Overseeing the adoption and consistent application of an operational risk management framework; Performing evaluations of operational risk governance framework's effectiveness, identifying improvement opportunities and overseeing the implementation of enhancements.
  • Knowledge of OCC Heightened Standards, Basel Committee on Banking Supervision (BCBS) 239, and other regulatory changes and industry best practices, leading regulatory engagement and providing oversight of processes to monitor, evaluate and integrate regulatory changes into operational risk framework and trainings.
  • Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
  • Demonstrated history and ability to manage teams, spread over geographies and with varying backgrounds.
  • Excellent qualitative analytical skills.
  • Project management skills.
  • Excellent communication and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
  • Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.

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