Alumni Outreach Coordinator

5 days ago


West Palm Beach, Florida, United States Alternatives in Treatment LLC Full time
Job Summary

Alternatives in Treatment LLC is seeking a highly skilled Alumni Outreach Coordinator to join our team. The successful candidate will be responsible for maintaining communication and developing rapport with alumni and their families, through consistent follow-up and support.

Key Responsibilities
  • Communication and Outreach
    • Establish and maintain relationships with alumni and their families through regular follow-up and support.
    • Utilize a call list to perform follow-up calls at various intervals, including first 24-48 hours, weekly or bi-weekly, and monthly.
    • Encourage alumni to provide email addresses to receive information about support services.
  • Documentation and Reporting
    • Document all interactions with alumni and their families in Salesforce.
    • Provide regular updates to the Director of Alumni on progress, problems, and needs.
  • Program Development and Support
    • Facilitate patient support and educational groups/meetings as directed.
    • Assist in the facilitation of Alumni and Family Support meetings.
    • Lead group activities for individuals served.
  • Qualifications and Skills
    • High School Diploma or GED equivalent.
    • Knowledge of the 12-step program of recovery.
    • Relevant computer software and hardware applications proficiency – Word, Excel, PowerPoint, Outlook, Electronic Medical Records, and/or other scheduling applications.
    • Strong communication skills, both written and verbal.
    • Ability to work independently, as well as part of a team.
    • Manage multiple tasks; ability to work accurately, with attention to detail.
    • Ability to handle highly sensitive and confidential information.
    • Ability to understand and follow safety procedures.
    • Ability to work in a fast-paced, high-energy environment.


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