Curbside Team Lead

3 days ago

North Olmsted, Ohio, United States Giant Eagle Full time
Job Summary

As a Curbside Express and Home Delivery Team Leader, you will oversee the management of an exceptional team and contribute to delivering outstanding service to every customer visiting our store.

You will ensure that our Curbside Express and Home Delivery orders are fulfilled and delivered promptly, accurately, and with a smile. Collaborate with curbside team members and drivers to fulfill each order perfectly and on time. Leaders are accountable for the operating performance of the department at all times. Represent the organization in a professional manner, promoting and developing individuals with mutual respect, inclusion, diversity, and dignity. Provide timely feedback and coaching to team members, identifying opportunities for development and coaching for success.

Key Responsibilities
  1. Interview, select, and train team members.
  2. Direct the work of team members.
  3. Appraise team members' productivity and efficiency for the purpose of recommending promotions or other changes in status.
  4. Handle team member issues, including complaints.
  5. Discipline team members.
  6. Plan work.
  7. Distribute or assign work among team members.
  8. Provide for the safety and security of team members or the store.
  9. Manage the budget for your department or location.
  10. Manage inventory for your department or location.
  11. Monitor or implement compliance measures.

Direct, oversee, and evaluate training provided to department team members to reduce turnover, promote efficiency, and control labor costs. Provide motivational leadership to an amazing team by focusing on respect and setting an exemplary example. Identify strengths and opportunities of the team and think strategically when making moves and scheduling. Develop future leaders, identify team members who are poised to rise through the ranks, and remember our people are our best asset. Nurture an environment of inclusion and diversity, giving each team member a voice. Maintain safety as the top priority in all aspects of our work: for team members, for guests, and for products. Set and reach aggressive sales and profit goals by making suggestions when appropriate, while also managing shrink. Establish an ongoing communication plan with the team, ensuring that all team members are informed and prepared to put their best foot forward. Make innovative plans and suggestions to improve our business. Review and analyze financial, LOB reports, and historical reports to improve performance in sales, profits, shrink, labor controls, and reduction. Oversee period inventories for accuracy and monitor weekly fluctuations in inventory and shrink dollars. Must be able to work a flexible schedule and be scheduled according to the needs of the business, including nights, weekends, and holidays. Assist the team in shopping/fulfilling orders, delivering orders ready for pickup, and contacting customers regarding any potential order or out of stock issues.

About Us

At Giant Eagle Inc., we're more than just food, fuel, and convenience. We're one giant family of diverse and talented team members. Our people are the heart and soul of our company. It's why we strive to create a nurturing environment that offers countless career opportunities to grow. Deep caring and solid family values are what make us one of the top workplaces for jobs in the Greater Pittsburgh, Cleveland, Columbus, and Indianapolis areas. From our warehouses to our GetGo's, our grocery stores through our corporate home office, we are working together to put food on shoppers' tables and smiles on their faces. We're always searching for the best team members to welcome to our family.

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