Senior Customer Experience Manager

7 days ago


Minneapolis, Minnesota, United States Outsource Consultants LLC Full time
Senior Customer Experience Manager Position

We are seeking a Senior Customer Experience Manager to join our team at Outsource Consultants LLC. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty across our BPO partnerships.

The ideal candidate will have a proven track record of delivering exceptional customer experiences, with a deep understanding of the BPO industry and its challenges. You will also have excellent leadership skills, with the ability to motivate and develop high-performing teams.

The salary for this position is estimated to be around $90,000 - $120,000 per year, depending on location and experience. If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to apply.

Job Responsibilities:

  • Drive customer satisfaction and loyalty across BPO partnerships
  • Analyze customer feedback and identify areas for improvement
  • Develop and implement strategies to enhance the customer experience
  • Lead high-performing teams to deliver exceptional customer experiences

Requirements:

  • Proven track record of delivering exceptional customer experiences
  • Deep understanding of the BPO industry and its challenges
  • Excellent leadership skills, with the ability to motivate and develop high-performing teams
  • Strong analytical and problem-solving skills


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