Senior Customer Experience Manager
7 days ago
We are seeking a Senior Customer Experience Manager to join our team at Outsource Consultants LLC. As a key member of our team, you will be responsible for driving customer satisfaction and loyalty across our BPO partnerships.
The ideal candidate will have a proven track record of delivering exceptional customer experiences, with a deep understanding of the BPO industry and its challenges. You will also have excellent leadership skills, with the ability to motivate and develop high-performing teams.
The salary for this position is estimated to be around $90,000 - $120,000 per year, depending on location and experience. If you are a customer-focused and results-driven professional looking for a new challenge, we encourage you to apply.
Job Responsibilities:
- Drive customer satisfaction and loyalty across BPO partnerships
- Analyze customer feedback and identify areas for improvement
- Develop and implement strategies to enhance the customer experience
- Lead high-performing teams to deliver exceptional customer experiences
Requirements:
- Proven track record of delivering exceptional customer experiences
- Deep understanding of the BPO industry and its challenges
- Excellent leadership skills, with the ability to motivate and develop high-performing teams
- Strong analytical and problem-solving skills
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