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Claims Processing Specialist II
2 months ago
Are you ready to contribute to a thriving organization?
ServiceMaster Brands is in search of skilled individuals to enhance our workforce.
Position: Claims Management Unit Associate II
This role involves handling both incoming and outgoing communications while directing leads to the suitable parties. Utilizes a computerized system for monitoring and collecting information.
Key Responsibilities:
- Manages inbound and outbound communications and/or electronic inquiries, directing leads to the appropriate contacts.
- Applies general product knowledge to handle electronic mitigation requests and incoming customer inquiries to generate Claims Management Unit (CMU) leads and allocate them to designated franchises.
- Engages with franchises via phone to relay claim details and process accepted leads.
- Conducts outbound communications to franchisees, insurance representatives, and policyholders regarding mitigation services.
- Addresses disputes related to franchise lead fees.
- Ensures that switchboard communications are effectively routed to the correct corporate personnel.
- Employs a computerized system for tracking and information gathering.
- Completes mitigation requests through contact database software and/or email to create a CMU lead and assign it to the relevant franchise.
Qualifications:
- High school diploma or GED is required.
- Experience in a call center customer service environment is preferred.
- Strong customer service abilities.
- Excellent verbal and written communication skills.
- Familiarity with contact database software (e.g., RESPOND 365, Xactanalysis, Symbility).
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Typing speed of at least 30 words per minute.
Work Environment:
This position is fully remote.
About ServiceMaster Brands
ServiceMaster Brands is a prominent provider of residential and commercial cleaning and restoration services. Established in 1929, the company boasts over 3,500 franchisees across more than 4,900 locations, serving over 1,000,000 homes and businesses. ServiceMaster operates under nine distinct brands across 50 states and ten countries, generating over $3.5 billion in system-wide sales.
Each brand maintains its unique identity while sharing a commitment to our mission to empower everyday heroes. Our core values – We Serve, We Care, We Deliver, We Do – guide our actions.
Being part of our organization means bringing your best ideas to work every day and witnessing the impact of your contributions. Our top performers are builders who thrive on creating, leading, and realizing their visions. They understand that while innovative ideas are vital, they require exceptional focus and collaboration to bring to fruition. Life within our company offers the chance to perform at your highest potential in a dynamic environment.
