Comptroller - Program Specialist III-IV

2 weeks ago

Austin, Texas, United States CAPPS, Inc. Full time
About the Role

We are seeking a highly skilled Program Specialist III-IV to join our Fiscal Management team. As a key member of our team, you will be responsible for performing complex consultative services and technical assistance work.

Key Responsibilities
  • Provides daily customer service by phone, in person, and via email in response to inquiries.
  • Works closely with other state agencies, internal departments, and the general public to identify research, analyze, and resolve specific payment and payee issues.
  • Performs all production aspects, including payment processing, held payments, payee information updates, and reconciling report information in TINS and USAS.
  • Provides clear and accurate verbal and written communications to internal and external customers.
Requirements
  • Graduation from an accredited college or university with a bachelor's degree.
  • Two years of experience analyzing and adhering to regulatory, legislative, or technical policies/programs.
  • Three years of experience providing customer service in a high-volume environment.
  • One year of experience using TINS or USAS.
Preferred Qualifications
  • Experience with stand and deliver training.
  • Experience conducting research and documenting findings.
  • Experience with Automated Clearinghouse (ACH).
  • Experience with the Warrant Hold program.
What We Offer

We offer a competitive salary and a comprehensive benefits package. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply.

Please note that this position may be eligible for a flexible/hybrid work schedule if certain conditions are met.

We are an equal opportunity employer and welcome applications from diverse candidates.

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